Privacy Policy

The following Privacy Notice was updated 17th July 2018

Please find below information about how we at Big Stitch Ltd safeguard your information and how we use it to improve our products and services for the benefit of our customers and website users. This Privacy Notice is designed to help you understand how we collect and use your personal information. We want you to make informed decisions when using our website, including any registration and e-commerce services.

The nature of our business means that from time to time we’ll require some personal information from our customers and website users. The personal information we collect could just be a name and an email address but if you place an order for one of our products we will also need your address, phone number and billing information.


When you share your personal information, you have a right to expect that information to be treated confidentially and securely. Your privacy important to us. We are committed to protecting any personal information you’ve given us and we complywith all relevant data protection laws.

  • We take full responsibility for the information we hold about you.
  • We will protect your privacy at all times.
  • We will never sell your personal information.

Whether you have supplied your personal details online, by phone, text, email or in a letter, we will never use them without a lawful reason to do so. We will only use them for the purposes for which they were initially requested and a sfully explained in this Privacy Notice.


We will process all personal information you have provided to us. Where you make a purchase on our website we will process your personal data in order to carry out what is then our contractual obligation to you. Should we need to contact you to update you on the progress of an order or its dispatch we will use your contact details for this purpose.

If you have opted in to receive email communication from us, then you can opt out at any time by clicking the button at the end of every email we send. Alternatively please email subscribers@bigstitch.co.ukand we will process any request you make regading the data that we hold for you. Our mailing list is managed by Mailchimp.

We do not store any financial data but instead collect and use it only for payment of the order at that time.

In a separate automatic operation, the web server will collect your IP address and browser type and details of the website, application or email communication you came from before entering our site. The information is used to work out how many times our site has been visited, record which parts of the site have been visited so that content and layout may be improved, and to understand the effectiveness of our email communications.


We retain your personal information for as long as necessary to provide you with the services as described in this Privacy Policy. We may also be required to retain this information to comply with any legal and regulatory obligation to resolve disputes and to enforce any agreements. We generally keep you data for a period of five years.


We seek to protect the safety of all your personal information by implementing appropriate technical and organisational measures. For example provided your browser accepts HTTPS (Hyper text transfer protocol secure encryptian) we seek to protect your payment information against unauthorised access through a secure server.

Any information that you voluntarily post on any public area of our site may be collected by others. Please be careful what you disclose in this way, we can not control the actions of other users.