CREDIT CARD PAYMENT

Credit Card payments are handled via telephone by our sales team, please phone the Big Stitch office on 01932 429903 to place your order. All major credit or debit cards are accepted except American Express, online payments are handled by PayPal (see below). If you prefer to place your order by email please contact the Customer Services team via sales@bigstitch.co.uk.

ONLINE PAYMENT

All online orders are securely handled via Pay Pal. Simply select the items you wish to purchase by clicking the "Add" button next to each item. Once you have finished shopping click "View Basket", you will then be redirected to the Paypal site where you can complete your order. If you do not have a PayPal account and wish to pay by credit card please see above.

POSTAGE

U.K postage is included in the cost of your item, however worldwide postage can also be arranged if required, all items are sent via special delivery and have a tracking number. If worldwide postage is arranged any charge incured by overseas customs remains the sole responsibility of the customer. All items are posted as soon as stock become available, however please allow approximately 28 days for delivery.

RETURNS

Please remember to check your order thoroughly before placement in order to avoid mistakes, We may accept returns subject to the following terms:

1. If goods have been sent incorrectly or you wish to discuss returning an item please contact our Customer Services by email via sales@bigstitch.co.uk within seven days of receipt.

2. Big Stitch will accept returns of new and unused items only. Any item which has been soiled or washed will be returned to the customer at the customer's expense.

3. We have made every effort to display as accurately as possible the colours and/or designs of our products that appear on the Site, colours are referenced from the exact pantone numbers. The colors you see will depend on your monitor and may be different from the actual colors of our product. We will have no liability (whether for damages, return of items for credit, or otherwise) as a result of any variances between the appearance of colors and/or designs displayed on your monitor and on any finished product purchased by you.